Through our partnership with DISA*, ordering background checks directly through our Applicant Tracking System (ATS) couldn't be more simple. This fully integrated feature allows you to seamlessly select and purchase the background checks you need for your candidates. Here’s how you can do it, step by step:

How to Order a Background Check

1. Selecting a Candidate for Background Check:

• Navigate to the desired applicant’s listing, click on the “Select Action” button, and choose “Request Background Check” from the dropdown menu.

• Alternatively, if you’re viewing an applicant’s profile, click on “Verify” and then select “Background Check” from the dropdown menu.

2. Compliance and Service Agreement:

• Before proceeding, you'll need to accept the Compliance and Service Agreement. This is a one-time requirement per account. 

• NOTE: Please ensure you have a credit card registered with us to facilitate payment for the background checks. If you need to add or update your credit card information, using the Main Menu, go to "Account Details" and click on "Billing Information" to enter your card details.

3. Choose Your Background Check Package:

• Select the package that best fits your needs from the options available.

4.  Customize Your Order:

• Choose specific options within the package to tailor the background check according to your requirements.

• Read and agree to the Terms of Service to continue with your order.

6. Review and Place Your Order:

7. Applicant Authorization:

• The request for a background check will be sent to your applicant for authorization. Once they complete their part and DISA processes the request, you’ll receive a notification on your Dashboard. Typically, this takes 2-3 business days, although times may vary based on the responsiveness of state agencies.

8. Accessing Completed Background Checks:

• To view the completed background check, click on the applicant icon in the Dashboard notification. 

• Then, access the “Restricted Files” tab within the Application Viewer. Note that Account Owners and Admins have default access to these files. You can modify access for other roles through Roles and Permissions settings.

9. Notification Settings:

• Enable email notifications for managers about completed background checks by navigating to "Account Details", then to "Customize & Design", and finally ‘Notifications’. Toggle the switch to turn notifications on or off.

If you have any questions about the status of your background check, please don't hesitate to reach out to our Support Team. You can file a support ticket or contact us via chat. We're here to assist you by looking up your order directly or reaching out to the DISA team for further information if necessary.

Dealing with Adverse Action:

Should a background check lead to potential adverse action, you can request an adverse action letter through our system. Simply open a support ticket with the applicant's name and email address, and we’ll confirm and handle your request for a $15.00 fee.

We strive to make our system as straightforward and supportive as possible for your hiring needs. Thank you for choosing us to assist you in making informed hiring decisions.

*DISA formerly went by the name Crimcheck

Please note that all prices mentioned in this article and the accompanying images are subject to change and do not include local taxes. For the most accurate pricing, we encourage you to review the Background Check options within your account or contact our Support Team for assistance.