Understanding and Adjusting User Session Time-Out Settings in PrismHR

In this support article, we aim to provide you with a comprehensive guide on how to review and adjust the User Session Time-Out settings within your PrismHR account. This information is especially relevant if you're experiencing premature logouts, particularly when working with the Applicant Tracking System (ATS) embedded within the PrismHR platform.

Background: The User Session Time-Out feature is designed to enhance security by automatically logging users out after a period of inactivity. However, when working within embedded systems, like an ATS operating within an iFrame on the PrismHR platform, certain challenges may arise. It's important to understand that the time-out settings are not directly managed by the ATS but by the overarching PrismHR settings.

Issue at Hand: Users may encounter premature logouts while working within the ATS iFrame. This happens because the PrismHR portal may not recognize activity within the ATS as active engagement on the main site. As a result, the system might conclude that the user is inactive and proceed to log them out, disrupting workflow and potentially leading to frustration.

Steps to Review and Adjust Time-Out Settings:

Accessing Time-Out Settings:

  • Log into your PrismHR account.
  • Navigate to the settings or administration section where session time-out configurations are located. More info on where to find that setting is located here: User Session Time Out


Reviewing Current Settings:

  • Check the current time-out duration to assess if it aligns with your operational needs.
  • Consider how the current settings impact your work within the ATS iFrame.


Adjusting Settings:

  • If necessary, adjust the time-out duration to better suit your workflow. Ensure it provides a balance between security and operational efficiency.
  • Save your changes and monitor the system's behavior to ensure the new settings are effective.


Additional Tips:

  • Active Engagement Recognition: Periodically click outside of the ATS iFrame to ensure the PrismHR portal recognizes your ongoing activity. This can help prevent unintended logouts.
  • Session Extension: If adjusting the time-out settings isn't sufficient, consider extending your session time as a potential solution.


Premature logouts can significantly disrupt your workflow. By reviewing and adjusting the User Session Time-Out settings in your PrismHR account, you can enhance your work experience, especially when engaging with systems embedded within the platform, like the ATS. Should you need further assistance or have questions about this process, please feel free to reach out for support.

Remember, a well-tuned session time-out setting not only secures your account but also ensures a smoother, more efficient work process.