This article is intended for Service Providers and system administrators responsible for managing security settings and system parameters.

Overview:

This guide provides instructions for reviewing and adjusting User Session Time-Out settings within PrismHR. These settings are critical for maintaining security while ensuring that users working in embedded systems, such as the Applicant Tracking System (ATS), do not experience workflow disruptions.

When/Why This Happens:

Users may encounter premature logouts while working within Hiring because the PrismHR portal may not recognize activity inside the embedded window as active engagement. Since timeout settings are managed by the overarching PrismHR system rather than the Hiring, the system may conclude a user is inactive and terminate the session.

Steps to Adjust Time-Out Settings:

1. Log into PrismHR with Service Provider credentials.

2. Navigate to Back Office > System > Change > System Parameters. 

3. Select Authentication Services from the Action Bar.

4. Locate the User Session Time Out field to review the current duration

5.Enter a new duration in the User Session Time Out field that balances security with operational efficiency.

6. Click SAVE to apply the updated settings.

Tips/ Notes

Recognizing Activity: Periodically click outside of the Hiring to ensure the PrismHR portal recognizes ongoing activity and prevents unintended logouts.

Session Extensions: If adjusting the time-out duration is insufficient, consider a session extension as an alternative solution for high-volume workflows.

System-Level Impact: Note that changes to these parameters affect all users governed by the specific system settings